Frequently Asked Questions
Browse through our FAQs by category to quickly find the answers you need.
Creating an account is easy! Click on "Sign Up" on our homepage. Enter your name, email address, phone number, and create a password. You can also sign up using Google or Facebook. Once registered, you can manage all your hotel and tour bookings from one dashboard.
Log into your account and go to "My Bookings" section. Here you will find all your past, upcoming, and cancelled hotel reservations and tour packages. You can also download invoices and booking confirmations from this section.
Yes! When logged into your account, you can save hotels and tours to your "Wishlist" by clicking the heart icon. This helps you quickly access and compare your favorite options for future bookings.
Go to "Account Settings" > "Travel Preferences". Here you can set your preferred room types, meal preferences, tour languages, special assistance needs, and loyalty program numbers for faster bookings.
Absolutely! We offer corporate travel accounts with features like team management, expense tracking, approval workflows, and negotiated rates. Contact our corporate sales team to set up your business account.
We accept multiple payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, bank transfers, and various regional payment methods like支付宝 (Alipay) and WeChat Pay. Some bookings also offer "Pay at Hotel" option.
Yes! Many of our hotel and tour partners offer flexible payment options. You can reserve your booking with a small deposit and pay the remaining amount later, or choose "Pay at Hotel" option. Look for the "Flexible Payment" badge on listings.
Refund policies vary by booking. If you cancel within the free cancellation period, you'll receive a full refund to your original payment method within 5-10 business days. For non-refundable bookings, refunds are subject to property/tour operator policies.
Currently, we support single payment method per transaction. However, you can use gift cards or travel credits along with your payment method. For large group bookings, contact our support team for customized payment arrangements.
No hidden charges! The price you see includes all taxes and service fees. Any additional charges like tourist taxes, resort fees, or parking fees (where applicable) are clearly mentioned before you confirm your booking.
Yes! We support multiple currencies including USD, EUR, GBP, AUD, CAD, JPY, and more. Prices are shown in your selected currency, and you'll be charged in that currency. Exchange rates are updated daily.
Log into your account, go to "My Bookings", select the hotel booking you want to modify, and click "Modify" or "Cancel". Check the cancellation policy before proceeding. Free cancellation is available up to 24-48 hours before check-in for most properties.
If a tour operator cancels your booking, we will notify you immediately via email and SMS. You can choose between a full refund, rebooking for another date, or selecting an alternative tour. We also offer a 10% credit bonus for future bookings as compensation.
Yes! During the booking process, you can add special requests like extra beds, non-smoking rooms, high floors, connecting rooms, or accessibility needs. While we forward all requests to the hotel, they are subject to availability.
Immediately after booking, you'll receive a confirmation email with your booking reference and vouchers. You can also download them from your account dashboard under "My Bookings". For hotels, you may need to show the booking confirmation at check-in.
We offer 24/7 emergency support for all bookings. Call our global helpline at +1-XXX-XXX-XXXX or use our live chat feature. For urgent issues like last-minute cancellations, missed flights, or emergencies at the destination, we have dedicated teams ready to assist.
Yes! We partner with leading insurance providers to offer comprehensive travel insurance covering trip cancellation, medical emergencies, lost baggage, and more. You can add insurance during checkout for complete peace of mind.
You earn points on every booking - 5 points per $1 spent. 100 points = $1 credit. Redeem points for discounts on future bookings, room upgrades, free tours, or exclusive experiences. Points never expire for active members.
Standard check-in time is 2:00 PM and check-out is 11:00 AM for most hotels. Early check-in and late check-out can be requested subject to availability, often for an additional fee. You can note these requests during booking.
Yes! You can select your preferred room type (e.g., double, twin, suite) and view (ocean view, city view, etc.) during booking. While we do our best to accommodate requests, they are subject to availability at check-in.
Child policies vary by hotel. Generally, children under 6 stay free, ages 6-12 may have reduced rates, and 12+ are considered adults. Exact policies are shown on each hotel's page. Some hotels offer free cribs for infants.
It depends on the rate you choose. Options include: Room Only (no meals), Bed & Breakfast (breakfast included), Half Board (breakfast + one meal), or Full Board (all meals). These options are clearly marked during booking.
Pet policies vary by property. Many hotels are pet-friendly with additional fees and weight restrictions. Use our "Pet Friendly" filter when searching for hotels. Always check the specific hotel's pet policy before booking.
If you find a lower price for the same hotel room, same dates, and same conditions on another website within 24 hours of booking, we will match the price and give you an additional 10% off. Submit a claim with proof of the lower price.
Tour packages typically include transportation, professional guide, entrance fees, and listed activities. Some include meals. Exclusions (like personal expenses, optional activities, gratuities) are clearly listed in the "What's Included" section.
Free cancellation is available up to 24 hours before the tour start time for most tours. Some special or multi-day tours may have different policies (7-14 days notice). Check the specific cancellation policy on the tour page before booking.
Most tours operate rain or shine. However, if weather conditions are dangerous or the tour cannot operate safely, we will offer rescheduling or a full refund. You'll be notified via email and SMS in such cases.
Yes! Many tours offer guides in English, Spanish, French, German, Mandarin, Japanese, and more. Use the language filter when searching for tours. For private tours, you can request a specific language guide.
Group sizes vary by tour type: Small group tours (8-15 people), regular group tours (20-30 people), and private tours (your group only). Maximum group size is clearly stated on each tour page. Private tours can be arranged for any group size.
No, digital vouchers are accepted! Simply show the booking confirmation on your mobile device at the meeting point. For some tours, you may need to exchange your voucher for tickets at the designated location.
Absolutely! Contact our tour specialists to create a customized itinerary based on your preferences, budget, and group size. We can adjust duration, activities, accommodations, and transportation to create your perfect trip.